CRM systemのメーカーや取扱い企業、製品情報、参考価格、ランキングをまとめています。
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CRM system - メーカー・企業8社の業務用製品ランキング | イプロスものづくり

更新日： 集計期間:Feb 18, 2026～Mar 17, 2026
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CRM systemのメーカー・企業ランキング

更新日： 集計期間:Feb 18, 2026～Mar 17, 2026
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  1. Arcuss Japan Inc. Osaka//IT/Telecommunications
  2. プラスアルファ・コンサルティング 本社 Tokyo//others
  3. アイプランナー Tokyo//IT/Telecommunications
  4. 4 アイアンドディー Tokyo//software
  5. 5 ユーソナー Tokyo//IT/Telecommunications
企業ランキングへ

CRM systemの製品ランキング

更新日： 集計期間:Feb 18, 2026～Mar 17, 2026
※当サイトの各ページの閲覧回数を元に算出したランキングです。

  1. Deepening bonds with fans through CRM 4.0 for entertainment. Arcuss Japan Inc.
  2. [Case Study of Visualization Engine Implementation] Mizuho Bank, Ltd. プラスアルファ・コンサルティング 本社
  3. Innovating Quality Management with CRM 4.0 for the Manufacturing Industry Arcuss Japan Inc.
  4. Customer Experience Realized with CRM 4.0 for the Travel Industry Arcuss Japan Inc.
  5. 4 Innovating Customer Ledgers with CRM 4.0 for the Food and Beverage Industry Arcuss Japan Inc.

CRM systemの製品一覧

1～30 件を表示 ／ 全 31 件

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Freshworks CRM Life Cloud

Freshworks CRM Life Cloud

Prevent opportunity loss! We have consolidated non-integrated CRM and marketing functions into one.

Introducing 'Freshworks CRM Life Cloud', an integrated solution for sales and marketing. You can save conversations with customers via phone, email, and SMS on the timeline. Obtain multifaceted LEAD information on a single page, ensuring you never miss a follow-up opportunity. Additionally, Freddy AI analyzes the sales pipeline, providing insights from past interactions to help you focus on deals that lead to revenue. 【Features】 ■ Personalize communication and enhance customer engagement ■ Utilize AI to avoid clutter and close deals faster ■ AI integrated with CRM analyzes all past actions of LEADs ■ Monitor customer behavior and visualize it in 360° ■ Equipped with tools to accelerate revenue growth *For more details, please refer to the PDF document or feel free to contact us.

  • others
  • CRM system

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Innovating Quality Management with CRM 4.0 for the Manufacturing Industry

Innovating Quality Management with CRM 4.0 for the Manufacturing Industry

Understand the deep psychology of customers and optimize quality management.

In quality management within the manufacturing industry, it is important to quickly collect feedback from customers and link it to improvements in products and services. CRM 4.0 contributes to quality enhancement by deeply understanding customer emotions and values, allowing for the early detection of potential issues. Building sustainable relationships with customers and increasing satisfaction with products are essential for establishing a competitive advantage. 【Usage Scenarios】 - Centralized management of customer complaints and inquiries - Collection and analysis of customer opinions regarding product quality - Prioritization and execution of quality improvement initiatives 【Effects of Implementation】 - Increased customer satisfaction - Improvement in product quality - Reduction of recall risks

  • Other services
  • CRM system

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Patient Management with CRM 4.0 for Medical Institutions

Patient Management with CRM 4.0 for Medical Institutions

Supporting the patient's deep psychology and building a long-term relationship.

In patient management within the healthcare industry, it is essential to accurately understand the patient's condition and provide appropriate medical care. Particularly, it is important to empathize with the patient's emotions, such as anxiety and concerns, and build a trusting relationship. CRM 4.0 approaches the deep levels of the patient's consciousness, emotions, and values to establish better relationships. By supporting the patient's self-actualization, it contributes to increased satisfaction. 【Usage Scenarios】 - Integrated management of patient information - Management of medical appointment scheduling - Providing information to patients - Recording treatment progress - Patient satisfaction surveys 【Effects of Implementation】 - Increased patient satisfaction - Increase in repeat patients - Improvement in the quality of medical services - Streamlining of operations - Business improvement

  • Other services
  • CRM system

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Innovating Customer Experience with CRM 4.0 for Real Estate

Innovating Customer Experience with CRM 4.0 for Real Estate

Understand the customer's deep psychology and realize optimal property proposals!

In the real estate industry, it is important to understand the potential needs of customers and propose the most suitable properties. By aligning with the customer's lifestyle and values, building long-term relationships can lead to increased customer satisfaction and higher closing rates. CRM 4.0 resonates with customers' emotions and values, enabling optimal property proposals. 【Usage Scenarios】 * Providing property information tailored to customer attributes and needs * Enhancing customer experience during property viewings * Building ongoing relationships after contracts are signed 【Effects of Implementation】 * Increased customer satisfaction * Higher closing rates * Maximization of customer lifetime value

  • Other services
  • CRM system

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Customer Experience Realized with CRM 4.0 for the Travel Industry

Customer Experience Realized with CRM 4.0 for the Travel Industry

Understand the customer's deep psychology and optimize reservation management.

In the travel industry, flexible responses tailored to the needs of each individual customer are essential for reservation management. To enhance customer satisfaction, it is crucial not only to accurately understand the reservation status but also to provide personalized suggestions based on the customer's past behavior and preferences. CRM 4.0 aims to align with customers' emotions and values, fostering long-term relationships. Arcus Japan's CRM 4.0 deepens empathy with customers and contributes to the efficiency of reservation management and the improvement of customer satisfaction by providing a better customer experience. 【Usage Scenarios】 * Accommodation reservation management * Tour and activity reservation management * Airline ticket and transportation reservation management * Responding to customer inquiries * Handling changes and cancellations of reservations 【Benefits of Implementation】 * Increased customer satisfaction * Growth in repeat customers * Streamlining of reservation management operations * Effective utilization of customer data * Increased sales

  • Other services
  • CRM system

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Innovating Customer Ledgers with CRM 4.0 for the Food and Beverage Industry

Innovating Customer Ledgers with CRM 4.0 for the Food and Beverage Industry

Understand the deep psychology of customers and build sustainable relationships.

In the food and beverage industry, a customer ledger is the foundation of customer management, essential for understanding customer preferences and visit history, and for providing personalized services. CRM 4.0 aims to align with customers' emotions and values, building long-term relationships. This enhances customer satisfaction and increases repeat customers. 【Usage Scenarios】 - Analysis of customer visit and order history - Menu suggestions tailored to customer preferences - Provision of special services for birthdays and anniversaries - Collection and analysis of feedback from customers 【Effects of Implementation】 - Improvement in customer satisfaction - Increase in repeat customers - Boost in sales - Effective utilization of customer data - Strengthening engagement with customers

  • Other services
  • CRM system

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Improving Customer Experience with CRM 4.0 for IT Services

Improving Customer Experience with CRM 4.0 for IT Services

Understand the customer's deep psychology and optimize the service.

In the IT service industry, improving customer satisfaction and repeat rates is crucial. By accurately understanding customer needs and providing services tailored to individual customers, we can enhance the customer experience and establish a competitive advantage. CRM 4.0 aims to resonate with customers' emotions and values, building long-term relationships. This, in turn, increases customer loyalty and encourages continued use of services. 【Usage Scenarios】 - Responding to customer inquiries - Analyzing service usage - Providing personalized information to customers - Proposing new services 【Effects of Implementation】 - Increased customer satisfaction - Decreased churn rate - Maximization of LTV (Customer Lifetime Value) - Increased revenue through service usage promotion

  • Other services
  • CRM system

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Innovating Resident Services with CRM 4.0 for Government Agencies

Innovating Resident Services with CRM 4.0 for Government Agencies

Fostering empathy with residents to achieve better service delivery.

In public agencies, resident services require accurately understanding residents' needs and providing prompt and detailed responses. Particularly, to meet the diversifying needs of residents, it is essential to adopt flexible responses tailored to individual situations rather than relying on conventional uniform service provision. CRM 4.0 allows for communication that resonates with residents' emotions and values, enabling deeper levels of interaction. This contributes to improving resident satisfaction and, ultimately, revitalizing the local community. 【Usage Scenarios】 - Responding to inquiries from residents - Streamlining various application procedures - Announcing community events - Collecting opinions and improving services - Ensuring information disclosure and transparency 【Effects of Implementation】 - Increased resident satisfaction - Cost reduction through improved operational efficiency - Enhanced reliability through accurate information provision - Revitalization of the local community - Reduced burden on staff

  • Other services
  • CRM system

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[Case Study of Visualization Engine Implementation] Book Off Corporation Co., Ltd.

[Case Study of Visualization Engine Implementation] Book Off Corporation Co., Ltd.

Improving customer experience based on customer feedback, both in-store and online. Reducing inquiries through improvements in the store environment and enhancements to the online site’s guidance.

We would like to introduce the case study of the implementation of the "Visualization Engine" by Book Off Corporation, which operates approximately 800 reuse shops nationwide. With over 20,000 VOCs collected in peak months, the tool was essential for both improving the efficiency of analysis and enhancing its quality. The decision to implement this system was based on its rich variety of analysis types, high flexibility for cross-analysis, and the clarity of trend changes. It has made it easier to identify issues, difficulties, and customer needs, leading to improvement measures. [Challenges and Background] - Monthly reports were conducted amidst the operation of the customer center. Due to a lack of resources, it took about a week each month just for aggregation and reporting. - Manual aggregation was the limit, preventing the allocation of time to the analyses and proposals that should have been prioritized, resulting in a decrease in the quality of analysis and the number of proposals. - As the number of customers using both in-store and online services increased, there was a demand for integrated data analysis to achieve seamless customer understanding. *For more details, please refer to the related links or feel free to contact us.*

  • Business Intelligence and Data Analysis
  • CRM system

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Integrated Resort Solution "EMOROCO IR"

Integrated Resort Solution "EMOROCO IR"

Achieve efficiency in hotel operations! It is also possible to connect this to acquiring repeat customers.

"EMOROCO IR" is an entertainment-oriented solution aimed at improving customer service through the utilization of smart check-in and remote concierge services. By analyzing and utilizing customer information, local information, and recommendation data, it is possible to connect with repeat customers. We provide remote concierge services by leveraging the collected and analyzed information. [Features] - Streamlining hotel operations - Acquiring repeat customers - Enhancing hospitality *For more details, please refer to the PDF document or feel free to contact us.

  • Internal Control and Operational Management
  • CRM system

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Enhancing Customer Analysis with CRM 4.0 for Financial Institutions

Enhancing Customer Analysis with CRM 4.0 for Financial Institutions

CRM that understands the customer's deep psychology and meets their true needs.

In customer analysis within the financial industry, it is important to accurately understand the diverse needs of customers and provide optimal financial products and services. By understanding customers' life stages and values, more personalized proposals can be made, leading to increased customer satisfaction. CRM 4.0 aims to align with customers' emotions and values to build long-term relationships. 【Use Cases】 - Segment analysis based on customer behavior history and attributes - Psychological analysis to grasp customers' potential needs - Proposals for personalized financial products 【Effects of Implementation】 - Promotion of cross-selling through deeper customer understanding - Improvement of customer engagement - Reduction in churn rate

  • Other services
  • CRM system

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Deepening bonds with fans through CRM 4.0 for entertainment.

Deepening bonds with fans through CRM 4.0 for entertainment.

Understanding fan psychology and creating enthusiasm with CRM 4.0.

In the entertainment industry, maintaining a continuous relationship with fans is the key to success. Fans are not just customers; they are important supporters of the works and artists. CRM 4.0 aims to resonate with the emotions and values of each individual fan, fostering deep empathy. By enhancing engagement with fans and building long-term relationships, it increases fan loyalty and enables sustainable growth. 【Usage Scenarios】 - Fan club management - Event planning - Merchandise sales - SNS integration - Personalized information distribution 【Effects of Implementation】 - Increased fan satisfaction - Growth in repeat customers - Increased sales - Improved brand image - Community formation

  • Other services
  • CRM system

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[Kintone & Yusonar Implementation Case] Sakura Color Products Corporation

[Kintone & Yusonar Implementation Case] Sakura Color Products Corporation

Powerful use of sales data! Successful system integration, showcasing a case where business card accumulation increased fivefold.

We would like to introduce a case study on the implementation of "kintone & Yousonar" for Sakura Color Products Corporation. The company had multiple codes for the same customer data, which resulted in scattered data that could not be linked. The achieved effect was the elimination of data duplication within the SFA/CRM, successfully achieving a 40% data compression. 【Case Overview】 ■Challenges - Both the sales and marketing departments faced a significant burden in data processing, leading to underutilization. ■Effects - Centralized management and accumulation of customer data (elimination of scattering) and promotion of conversion to sales activities such as list creation. *For more details, please refer to the related links or feel free to contact us.

  • Database
  • CRM system

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"Kaizen Call," a CRM system for call centers.

"Kaizen Call," a CRM system for call centers.

A new CRM system focused on improving after-sales support quality to enhance corporate value and brand image.

Kaizen Call is a CRM system developed by our company utilizing the know-how we have cultivated over many years. It features a simple and user-friendly UI, improving the usability for operators, thereby achieving operational efficiency and contributing to enhanced response quality and customer satisfaction through accurate responses. It enables advanced analysis and report extraction using OpenSearch, which helps in improving product quality and enhancing brand value based on accumulated data. In addition to providing the system, Kaizen Call offers the "Kaizen Call Solution Package," which comes bundled with a cloud PBX, and the "Kaizen Call Omakase Package," a complete outsourcing package for companies considering call center outsourcing. For companies considering operating their own support center or those looking to outsource to our support center using Kaizen Call, we propose a system that improves and enhances the quality of after-support services.

  • others
  • CRM system

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CRM system 'kreisel'

CRM system 'kreisel'

We make it easy to implement CRM initiatives that are cumbersome to prepare and operate!

"Kreisel" is an all-in-one cloud system that combines email distribution, form creation, customer management, and my page systems. It offers robust features for email distribution, form creation, and form management, catering to a wide range of applications such as by department, service, brand, or store. 【Features】 ■ Comprehensive functions for email distribution, form creation, and form management ■ Easy-to-use and intuitive interface ■ Ability to build my pages and member-only sites ■ Integration with other cloud services like Salesforce and kintone ■ Provision of API, webhook functionality, and CRV/TSV download/upload features ■ Reliable server operation with thorough security measures ■ Reassuring after-sales service including support and seminars *For more details, please download the PDF or feel free to contact us.

  • Email/Fax transmission
  • Other services
  • Integrated operation management
  • CRM system

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What are the differences between CRM and ERP? Benefits and purposes of implementation, and key points for integration.

What are the differences between CRM and ERP? Benefits and purposes of implementation, and key points for integration.

Explaining the differences between CRM and ERP from the perspectives of functionality and implementation purposes!

"CRM (Customer Relationship Management)" and "ERP (Enterprise Resource Planning)" are both systems that manage the information resources of a company and are often confused with each other. What are the actual differences between them? In this article, we will explain the differences between CRM and ERP from the perspectives of their functions and implementation purposes. *For more detailed information, please refer to the related links. If you have any questions, feel free to contact us.*

  • Other information systems
  • CRM system

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Case Study of Visualization Engine Implementation: JTB Corporation

Case Study of Visualization Engine Implementation: JTB Corporation

Not only will we delve deeper into the rephrasing based on the results of the rapid research, but we will also utilize it for hypothesis exploration and validation during the service development stage.

We would like to introduce a case where JTB Corporation, which has a group of companies engaged in various businesses centered around the travel industry, has implemented the "Visualization Engine." This system was introduced with the aim of integrating and visualizing customer feedback gathered from multiple customer touchpoints, as well as collecting customer voices from the perspective of hypothesis exploration and verification in product and service development. By conveying VOC analysis as an easy-to-understand output, employees have been able to engage in product and service improvements with a sense of conviction that could not be achieved by simply presenting numerical data. 【Initiatives】 ■ Monthly analysis of customer feedback from multiple touchpoints, shared as VOC reports ■ Identifying priority improvement points and accumulating actions for improvement through consideration and implementation ■ Utilizing Instant Research (self-service consumer monitor survey function) to understand customer needs during product and service planning *For more details, please refer to the related links or feel free to contact us.

  • Business Intelligence and Data Analysis
  • CRM system

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[Case Study of Visualization Engine Implementation] Hakuhodo Connect Inc.

[Case Study of Visualization Engine Implementation] Hakuhodo Connect Inc.

An example of being able to propose measures that promote customer purchase continuity by linking and comparing purchase information.

We would like to introduce a case where Hakuhodo Connect, Inc., which provides one-stop support for direct marketing business as a BPO, implemented the "Visualization Engine." In operating a contact center, we wanted to return the true voices of customers to our clients. To achieve this, we believed it was necessary to capture and analyze the call audio without missing any details. After the implementation, we were able to extract keywords left by operators when they repeated information and tag them to the CU data, allowing us to identify topics and keywords. [Challenges and Background] - Although a vast amount of VOC (Voice of Customer) accumulates in the contact center, the information that operators can input as interaction history is limited. - We believed it was essential to understand customer insights in detail, even more than the clients themselves, to ensure the success of the direct marketing business for our contracted clients. *For more details, please refer to the related links or feel free to contact us.

  • Business Intelligence and Data Analysis
  • CRM system

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Case Study of Visualization Engine Implementation: Osaka University Institute of Microbial Disease Research

Case Study of Visualization Engine Implementation: Osaka University Institute of Microbial Disease Research

Introducing examples where it has become easier to set outcome indicators for analyses that were difficult to clarify.

We would like to introduce a case where the "Visualization Engine" was implemented at the Osaka University Microbial Disease Research Institute, which has been engaged in research on microorganisms that are factors in diseases. The organization has faced the challenge of increasing the number of people aspiring to be scientists and those who understand science, as the number of individuals pursuing careers in science and research has been decreasing year by year. With the implementation, when creating an information site, the direction was changed based on the results of surveys and analyses, leading to the development of a Q&A site that meets the needs of the public. [Challenges and Background] - The decreasing number of individuals aspiring to be scientists and researchers, and the need to increase those who aspire to be scientists and understand science. - Considering how to better utilize the feedback from surveys accumulated at the research institute in practical initiatives. *For more details, please refer to the related links or feel free to contact us.*

  • Business Intelligence and Data Analysis
  • CRM system

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[Case Study] Panasonic Operational Excellence Co., Ltd.

[Case Study] Panasonic Operational Excellence Co., Ltd.

Utilizing report creation support to increase understanding and execution from the dissemination of corporate citizenship activities.

We would like to introduce a case where Panasonic Operational Excellence Co., Ltd. implemented our "Visualization Engine." Quantitative data is easily visualized in numbers, but qualitative data is difficult to measure, often relying on subjective confirmation through visual inspection. Additionally, we wanted to improve the efficiency of survey aggregation, which was being done manually by the person in charge of each program. By utilizing services that include "Solrepo" for survey analysis, we were able to eliminate analysis resource constraints while enabling advanced analysis, resulting in higher resolution of analysis results. [Challenges and Background] - We wanted to utilize qualitative data, which had been limited to visual inspection, for improvement activities. - There was a lack of resources for qualitative data analysis. - We felt the need to reconsider aspects such as survey design to enhance the analysis. *For more details, please refer to the related links or feel free to contact us.*

  • Business Intelligence and Data Analysis
  • CRM system

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[Case Study of Visualization Engine Implementation] Mizuho Bank, Ltd.

[Case Study of Visualization Engine Implementation] Mizuho Bank, Ltd.

Improving customer satisfaction through the analysis of SNS posts using generative AI for further VOC utilization.

We would like to introduce a case where Mizuho Bank, Ltd. has implemented a new feature using the generative AI of the "Visualization Engine" that enables positive and negative assessments of social media posts. The company is actively working on utilizing VOC (Voice of Customer) and has leveraged this to enhance the collection and analysis of VOC across a wide range of areas, aiming to further improve customer satisfaction. With this implementation, it has become possible to analyze the full text of social media posts and understand the context, allowing for the detection of nuanced expressions that were previously difficult to identify, thereby enabling a more accurate grasp of customer voices on social media. [Case Overview] ■ Background - To strengthen the collection and analysis of VOC across a wide range of areas ■ Results - It has become possible to detect nuanced expressions that were previously difficult to identify - A more accurate understanding of customer voices on social media has been achieved *For more details, please refer to the related links or feel free to contact us.

  • Business Intelligence and Data Analysis
  • CRM system

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[Case Study on the Introduction of Visualization Engine] Bandai Co., Ltd.

[Case Study on the Introduction of Visualization Engine] Bandai Co., Ltd.

Introduction of a case where the output became easier to read and understand, resulting in an increase in access to the internal portal.

We would like to introduce a case where Bandai Co., Ltd. implemented the "Visualization Engine." Until now, we had only been using BI tools to check quantitative data, but to understand the details of where product defects were occurring, we had to read through each text one by one. Additionally, with a large number of items, classifying the symptoms of defects and understanding their content required an enormous amount of time and effort, which was a challenge. With the implementation, it became easier to predict fluctuations in product inquiries, allowing us to anticipate necessary responses in the future and communicate with related departments earlier, resulting in smoother collaboration. [Challenges and Background] - With the conventional BI tools, it was necessary to read through each detail to grasp the specifics of defects, which hindered sufficient analysis due to issues of effort and labor. - There was a need to enhance VOC activities to connect VOC to improvements in products and services. *For more details, please refer to the related links or feel free to contact us.*

  • Business Intelligence and Data Analysis
  • CRM system

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[Case Study of Visualization Engine Implementation] Central Japan Expressway Company Limited

[Case Study of Visualization Engine Implementation] Central Japan Expressway Company Limited

Achieving zero man-hours through the automation of risk detection and sharing. Building an environment that can immediately respond to new initiatives and reflecting this in efforts such as repairs and improvements.

To Chūnihon Expressway Company, which is responsible for the operation of service areas, we would like to introduce a case where the "Visualization Engine" was implemented. The company needed to establish a system that automatically detects related controversies and notifies stakeholders in a way that is easily understandable to anyone, without allocating human resources for social media monitoring. With the implementation, the burden of having staff monitor social media daily, classify, and report manually, even on their days off, has been completely eliminated. Additionally, by building the automatic detection system, the company can now respond to an increase in new monitoring and reporting requirements with minimal effort. [Challenges and Background] - There was a growing need for real-time situational awareness instead of post-event reporting. - Manual monitoring required about an hour of resources each day. - There was a need to build a system that automatically notifies stakeholders without using human resources and in a way that is easily understandable to anyone. *For more details, please refer to the related links or feel free to contact us.*

  • Business Intelligence and Data Analysis
  • CRM system

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Three Points for Using CRM in Marketing Operations

Three Points for Using CRM in Marketing Operations

By using a CRM system, you can efficiently manage prospects and create business opportunities!

In marketing operations, we streamline the processes of attracting new prospects and nurturing them, efficiently managing marketing activities. By managing information continuously from the point of prospect generation to the negotiation stage, we can efficiently create business discussions.

  • SFA/Sales Support System
  • Corporate information portal/groupware
  • Sales Management
  • CRM system

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Three Key Points for Using CRM in Sales Operations

Three Key Points for Using CRM in Sales Operations

By using a CRM system, you can efficiently manage sales negotiations, promote team sales, and improve the likelihood of winning orders!

In sales operations, we promote team selling by tracking the sales process and the activities of sales representatives, and by sharing sales information across the entire team.

  • SFA/Sales Support System
  • Corporate information portal/groupware
  • Sales Management
  • CRM system

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"Visualization Engine" - Support for high-security environments and flexible data integration by major companies.

"Visualization Engine" - Support for high-security environments and flexible data integration by major companies.

All employees receive training on security and strive daily to enhance their knowledge and awareness!

We would like to introduce the high-security environment and flexible data integration capabilities of our "Visualization Engine," which is handled by a major company. By implementing hardware redundancy and a robust security system managed by our data center, we provide a higher quality ASP service. Additionally, we have implemented security measures for both hardware and software to prevent unauthorized access. 【Main Security Measures (System Side)】 ■Application ・Cross-Site Scripting ・SQL Injection ■System ・Firewall ・SSL Communication, Port Blocking, Port Monitoring *For more details, please download the PDF or feel free to contact us.

  • Software (middle, driver, security, etc.)
  • CRM system

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[Case Study of Visualization Engine Implementation] Osaka Gas Co., Ltd.

[Case Study of Visualization Engine Implementation] Osaka Gas Co., Ltd.

Improving the accuracy of VOC data summarization and classification! An introduction to the background and utilization of generative AI training.

At Osaka Gas Co., Ltd., we introduced a case study on the implementation of generative AI training, focusing on the summarization and classification of texts using the "Visualization Engine" AI features. As we manage customer feedback (such as VOC and social media posts) from various channels in a centralized manner to enhance services and improve operations, we faced challenges in the rapid and accurate (not reliant on individual judgment) analysis of the increasing volume of feedback. By utilizing generative AI features, we realized the potential to streamline daily and monthly analysis tasks and report creation, making traditional processes simpler and more effective. [Case Overview] ■ Challenges - Rapid and accurate (not reliant on individual judgment) analysis of increasing feedback ■ Achievements - Streamlined daily and monthly analysis tasks and report creation, realizing the potential to advance traditional processes in a simpler and more effective manner - Improved the accuracy of summarization and classification of VOC data through prompt tuning *For more details, please refer to the related links or feel free to contact us.

  • Business Intelligence and Data Analysis
  • CRM system

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Three Key Points for Using CRM in Customer Support Operations

Three Key Points for Using CRM in Customer Support Operations

By using a CRM system, you can effectively carry out customer support operations and achieve an increase in customer satisfaction!

In customer support operations, we utilize inquiry information, maintenance contract information, FAQ information, and delivery item information to improve the quality of inquiry responses, accelerate response speed, and enhance customer satisfaction.

  • SFA/Sales Support System
  • Corporate information portal/groupware
  • Sales Management
  • CRM system

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Three Key Points for Using CRM in Back Office Operations

Three Key Points for Using CRM in Back Office Operations

By using a CRM system, you can efficiently carry out back-office operations after receiving orders without the need for data re-entry!

In back-office operations, various business processes such as order processing, ordering from suppliers and supplier management, delivery work management, and billing processing can be carried out using the information accumulated during the sales phase (such as negotiations and estimates). This allows for a reduction in data entry and enables efficient business operations.

  • SFA/Sales Support System
  • Corporate information portal/groupware
  • Sales Management
  • CRM system

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Three Points for Using CRM in System Development Work

Three Points for Using CRM in System Development Work

By using a CRM system, you can quickly improve or create new systems without incurring costs, just by making settings!

With the development support features, continuous improvements to OpenCRM and the creation of additional new applications can be easily managed with just a few settings. There is no need to outsource to a development company, allowing for overwhelmingly faster response times and lower costs. Daily improvement ideas can be continuously added to the CRM system, ensuring that the system is constantly updated.

  • SFA/Sales Support System
  • Corporate information portal/groupware
  • Sales Management
  • CRM system

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